![]() Whirlpool Corporation is proud to have three manufacturing projects, led by the North American Manufacturing leadership team, recognized by the Manufacturing Leadership Council as 2023 award finalists: I am writing to you asking for your assistance. I spent more time trying to resolve it, more money on takeout, and a very stressful and disruptive daily life (especially with a kid who has a severe allergy and special dietary needs). As I told your customer service team, my life has not improved since March 31, 2022, with the problematic fridge. Bitzer, according to your company's Whirlpool Corporation Vision Statement: "Be the best kitchen & laundry company, in constant pursuit of improving life at home". I was told by Erica that I need to write to Whirlpool executive team to escalate and have this resolved. It has been over 3 months and I need a working fridge. They said nothing they can do, and also no estimated time of arrival (ETA) when they will receive the 7 parts to repair the fridge. I called the Customer Service team for help and ask them for a new fridge replacement. I had a new fridge that didn't work "since day one", March 31, 2022, and today (July 6, 2022) it's still not working. Bitzer, I am encouraged by your Canadian Customer Service team to write to you regarding my situation.
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